Terms and Conditions

• All orders must be submitted on-line.
• We reserve the right to limit quantities ordered.
• Hats by ISA Caps does not call customers if items are back ordered. If you do not want items back ordered, please put your instructions in the comment box on your order form.
• Need to add items to your order?  You will need to send another order and ISA will combine the orders into one shipment if possible.  Shipping charges will be reduced on the final invoice.

Cancellation Policy – We do not accept cancellations once you have submitted your order.

Quantity Purchases – To qualify for quantity discounts, orders will be packed in one box and sent to one address.

Back Orders:  We carry hundreds of items, styles, colors and sizes, and we try to carry enough of each item to fill everyone’s needs. Occasionally, though, the particular item you’re looking for won’t be available at the time you order it. If this happens, we’ll ship the item to you as soon as it arrives if it is listed as a back order on your invoice only.

SHORTAGES

• Do not report any shortages until the shipment is verified against the INVOICE which was emailed to you.
• Apparent shortages might be a back order or discontinued item.
• Each shipment is checked twice to assure accuracy.
• Please carefully check all packing material for small items.
• Notify us immediately if shortage can not be explained.

Order Discrepancies – You must report any errors in your order within 3 days of receipt. Please email us and reference your original invoice number and then state the discrepancy.

Coupons

• Coupons can only be used once unless otherwise stated.  Any attempts to circumvent this policy will result in refusal of service.
• If 2 coupons are available at one time, then only one can be used per order.
• The Coupon is valid with an item total of at least $29.00, excluding sale or discounted items, books, shipping and handling or any other fees.
• The Coupon has no cash value and can only be applied in the shopping cart towards a purchase of products.
• Gift Certificates are excluded.
• The Coupon cannot be applied to previous orders or exchanges.
• The Coupon cannot be used with other promotional offers such as shipping discounts.
• Any future refunds or exchanges will be credited with the net amount of the purchase transaction. The credit will be applied in the amount of the exchange or return.

NO RETURNS AFTER 7 DAYS, BUYER PAYS SHIPPING. NO EXCHANGES

• Our cart accepts Visa, MasterCard, Discover and American Express.
• We can not accept American Express orders that are sent to a 2nd party. American Express rules strictly prohibit anyone except the card holder using the American Express card.
• ISA DOES NOT SHIP OUT OF THE USA.
• We are no longer allowed to take charge cards via regular e-mail. New regulations prohibit us to do this. Please use our secured web site.
• Cashier Checks, Personal Checks and money orders are no longer accepted.
• C.O.D.’s are not accepted.
• We do not accept school purchase orders or any purchase orders.
• We do not extend credit, Credit Cards Only.

Hats by Leko Millinery Supplies sends you a tracking number when your order is processed.  The customer is responsible for receiving deliveries. You will receive your tracking number via email so you will know what day your package arrives. Any special instructions should be posted on your door.

Using Customer’s FedEx,USPS or UPS Account

• ISA will be happy to ship your order using your own FedEx or UPS account.
• Please enter your account # in the comments box on the order form.

Lost Package Claim

• If a freight carrier, for example FedEx, UPS or USPS) pings your delivery to your address that was on your ‘ship to’ portion of your order and they consider that as proof of delivery and deny a lost package claim, then Hats by Leko will also consider it as proof of delivery.
• ISA utilizes the tracking information from our carriers to determine successfully delivery.  If carrier tracking shows that a package arrived safely and was delivered to the correct shipping address, then the order will be considered as having been received by our customer.

Misc

• ISA does not ship to hotels or motels.
• Please include special shipping instructions such as “Require Signature” in the comment box provided in the cart.
• If you will not be there to receive your shipment and it is left outside, Hats by Leko Millinery Supplies is not responsible for damaged or stolen merchandise after it is delivered.
• If for whatever reason customers refuse to accept their shipment, the customer will be responsible for shipping costs both ways and restocking charge.
• Once an order is processed and awaiting pickup and the customer decides to change the shipping method, there will be a $10.00 processing charge to reprocess the order. Once the package has been picked up by the carrier, there will be no changes made to the shipping method.
• There will be a $20.00 USD charge for address changes made while order is in transit.
• If you are not there to accept your shipment and it is returned to us, your charge card will NOT be credited. If you wish to have your shipment sent back to you, you will have to pay for return shipping plus a $4.00 service charge.
• When a customer requests Hats by Leko Millinery Supplies to send their order in such a fashion that Hats by Leko Millinery Supplies cannot insure the shipment, then by virtue of this request, the customer agrees to self insure. In other words, if the box gets lost, the customer is responsible. Hats by Leko Millinery Supplies has no liability to replace your lost order.
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• Stolen Shipments: Please note that carriers such as Fed Ex nor Hats by Leko Millinery Supplies are not responsible for replacement of items that are stolen and it is not covered by insurance (insurance covers damaged goods), so please pick a ship to address (like your work) that is safe, and also make sure that you are home to receive your packages. Hats by Leko Millinery Supplies always provides you with a tracking number and when you track your box it will give you a date to expect your box to arrive. This information is especially pertainate during holiday seasons.

Of special note: To Mothers of Brides and Brides. My we suggest that you go to a bridal store for your hat and veil making needs. If you choose to ignore our professional advice please note that these policies also apply to you and we will not accept any returns or exchanges.

In order to be guaranteed that an order will ship by AIR the same day as it is ordered, Hats by Leko Millinery Supplies needs to have you enter your order into our shopping cart by 9:00 A.M. Pacific Time.
Thank you.
Management.

Thank You for your continued patronage.
ISA